FINANCIAL PROVISION OF BANKING SERVICES

Recommender Systems for Banking and Financial Services

In this work we demonstrate the usefulness of the application of Recommender Systems in the financial domain. Specifically we investigate a dataset, made available by a major European bank, containing the purchases of a large set of investment assets by 200k investors. We also present some preliminary results of the application of network analysis via statistical validation to identify clusters...

Electronic Services (IT) in the Banking and Financial Institutions

This research investigates the methods for improving the quality of IT services (electronic services) in the Melli Banks branches in Mashhad province, where QFD and ANP models were operated. To this concern, three-dimensional, usability, service interaction and information quality to improve IT service quality were examined. The results of the analysis of the opinion of Melli Bank Customers ind...

Services sourcing in the banking and financial services industries

Telecommunications-based Provision of Financial Services to Rural Australia

The farming community, in many parts of Australia is widely dispersed and is heavily dependant upon communication both within the community and outside. Following Department of Primary Industry initiatives, at both State and Federal level, to move to provide information to farmers via the Web rather than via a cadre of Extension officers, the expected increased penetration of the rural sector b...

The Provision of Financial Services − Trends , Prospects and Implications

We are grateful to Stuart Mackenzie and Karen Mills for their contributions to the paper and to colleagues at the Reserve Bank of Australia for helpful comments and discussions. The views expressed in this paper are those of the authors and do not necessarily reflect those of the Reserve Bank of Australia. Any errors are ours alone.